It is not usually possible to know immediately whether a claim is real or not – or if the dispute has any merit to it.
The first part of any process is to gather together as much information as possible. It is reasonable to ask the person who is making the claim to prove they are entitled. They should be asked to set out in detail (and in writing) the reasons they feel they have a valid claim. They should also be asked to provide all documents that might support or disprove their claim.
As the Executor / Personal Representative you can also take steps to gather evidence of your own. If the Will was prepared by a Solicitor you can ask to have a copy of their file and any previous Wills they may hold for the deceased. If you are an Executor you are entitled to this information immediately upon the death of the deceased.
Although less likely to occur, if you are a Personal Representative, your power to deal with the deceased’s Estate only begins once you have obtained the Grant of Letters of Administration (see our separate factsheet). Once you hold the Grant, you are equally entitled to request a copy of any Wills and Will files.
Depending on the type of claim being made, it may also be necessary to obtain the deceased’s medical records. These will need to be carefully reviewed, and on occasion a medical expert appointed, to ascertain whether there is anything within the records that may support or dispute the claim being made.