Our Pledge to you

At IDR Law we’re specialists in contentious probate and, with so many years’ experience under our belts, we’re very aware of how difficult inheritance disputes can be for all involved. Our aim is always to resolve disputes as quickly and smoothly as possible to help keep costs down for our clients and help alleviate any stress or worry they may be feeling.

As a firm, we have just released a Client Service Pledge document, which is a two-way pledge between us and our clients to make it clear what we will deliver to them and also what they need to do for us to make that possible.

We take on board ALL feedback and always work to ensure we deliver the best possible service to all our clients, all of the time.

We have a fantastic track record of providing excellent client service and have created our Service Pledge as a response to client feedback, and as a result of both internal and external discussion.

 IDR Law’s Service Pledge to our clients:

  •  We will always treat you politely, professionally, and with respect
  • We will be transparent and totally honest in all our dealings with you
  • We will be transparent on costs – you will get no surprises
  • We will ask you how and when you want us to communicate with you
  • You will come to know the team of lawyers working on your case
  • We will set out for you the route your case may take
  • You will always know where your case is up to
  • You will find us very responsive whenever you call or email us
  • If we have to use legal jargon, we will explain it carefully
  • We will never cause any delays in your case
  • We will ask you how we are doing as your case progresses
  • We will act immediately whenever a complaint or concern is raised.

 

 From our clients we ask only a few things, to allow us to meet our Service Pledge:

  •  You will always treat every member of the IDR Law Team with courtesy
  • You will use your best endeavours to provide us with your full instructions in a timely manner
  • You will be transparent about the facts and documents of your case
  • You will pay our invoices when delivered.

 At IDR Law, we pride ourselves on making a difference and helping our clients deal with the disputes they face in a manner that makes it easier for them, not harder. Our goal is to ensure all our clients are more than satisfied with our work.

One of our clients recently summed up this up:

“I just feel I’ve got to tell you how impressed I am with your company in the way you’ve dealt with all of this. I really appreciate the fast turnaround from ringing up with my enquiry, to booking and speaking to a solicitor in your team on the phone and really grateful for the help you have given me.”

 We aim to hit those levels of service, every client, every case.

IDR Law is an approachable, boutique firm and the only one in the country dealing solely with inheritance dispute resolution. Whether you’re a law firm, or an individual who feels they would benefit from our expertise, get in touch here, email us at enquiries@idrlaw.co.uk or call on 01423 637050.

 

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